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Contact us

Online enquiry form

 

Sales enquiries

TransACT offers a range of great value phone, broadband, subscription TV and mobile services.

13 30 61

Business sales

(02) 6161 8410

Emergencies and faults- 24 hours

Limited services are available outside of our regular operating hours — only urgent matters will be attended to (no dial tone, damage to the TransACT network or reporting a fault on behalf of Emergency Services).

13 30 61

Customer service

Customer care
8am to 6pm Monday to Friday

13 30 61

Calling from overseas
8:30am to 5pm EST Monday to Friday

+61 (0)2 6229 8000

Sales
8am to 8pm Monday to Friday
9am to 3pm Saturday

13 30 61

One Call Connects All

Moving home? Connect your electricity, natural gas, internet, phone and subscription television with just one call.

13 12 93

Bundled products

Bundle your electricity, natural gas, telephone and internet services to save money (ACT/NSW)

13 16 46

Fixed-line international

General assistance
National and international pricing information.

1223

International fault reporting
Call 1221 to report international numbers you are experiencing difficulty calling.

1221

Mobile voicemail retrieval

Retrieve your voicemail from any number using your pin code. If you cannot remember your pin, please contact customer service who can reset your pin. Note: If your pin is reset you will lose any current voicemails.

0414 121 121

TTY for hearing impaired

13 36 77

Translating and interpreting services

13 14 50

Technical support

13 30 61

ACT or Mobile

 
8am to 9pm Monday to Friday
11am to 7pm weekends and public holidays
 

VIC

 
8am to 9pm Monday to Friday
10am to 4pm Saturday
Closed on Sundays and public holidays
 

TransACT Shops

 

ACT

 
Homeconnect - Canberra City
182-200 City Walk, Canberra City. ACT

1800 114 115

Homeconnect - Woden
Shop 72, lower ground floor, Westfield Woden. ACT

1800 114 115

360° living - Gunhahlin
Shop 15, The Marketplace, Gungahlin. ACT

(02) 6162 1417

VIC

 
Ballarat
10 Neerim Crescent, Mitchell Park, Ballarat VIC

1300 366 248

Mildura
65 The Crescent, Mildura VIC

1300 366 248

Geelong
16 Thompson Rd, North Geelong, VIC

1300 366 248

Media enquiries

0451 681 681

Corporate

Reception 6229 8000
Fax 6229 8011

TransACT House
470 Northbourne Avenue
Dickson ACT 2602

PO Box 1006
Civic Square ACT 2608

Compliments and complaints

More information...

13 30 61

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