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Mobile Broadband FAQ

What is mobile broadband?

Mobile broadband is the latest way to connect to high-speed internet. It uses the same technology as your mobile phone, except instead of making a voice call from your SIM card you are making a data connection to the internet. Plus, you get all the benefits of regular broadband with the added benefit of mobility.

What are the system requirements to use mobile broadband?

Mobile broadband is compatible with Windows and Mac with Win 2000, XP and Vista, Mac OS X.

How do I connect to mobile broadband?

You can connect to TransACT’s mobile broadband by visiting one of our Homeconnect stores in Civic or Woden.

Alternatively you can call TransACT on 13 30 61 to set up your account. TransACT will send you a SIM card and internet stick (if you have ordered one) in the post which may take up to 2-5 working days.

How do I set up mobile broadband?

Once you have received your internet stick and SIM card you’re ready to get connected.

  1. Activate your SIM card by calling TransACT on 13 30 61.
  2. Place your SIM card inside your internet stick by removing the back cover. For further details refer to the user guide that comes with the internet stick.
  3. Plug the internet stick into a USB port in your laptop or PC.
  4. All the software and the drivers are pre-loaded on to the SIM card and all the required software will be installed automatically through the internet stick.
  5. Once the software is installed it will prompt you to re-start your computer, once this is complete you are ready to connect to the internet.

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Can I use my mobile broadband service on multiple computers?

Yes, you can very quickly swap the internet stick between any Windows PC or laptop that has a USB port as the software installs itself. You can use mobile broadband on Mac computers too, but you’ll need to install the software with the included CD or you may have to down load certain drivers from the internet.

How fast is mobile broadband?

Maximum broadband speeds available on the 3G network are 3.6Mpbs download/384Kbps upload. Outside 3G-broadband areas mobile broadband operates at slower access and download speeds on the GPRS network.

Broadband speeds are maximum speeds achievable, actual speeds at any given time may vary. Factors that may affect speed may include network availability, geographical location, hardware, software, the source of the download, internet traffic and other services running on the network.

How much can I download?

With 1GB of data allowance, that’s enough data to download around 100 music tracks, stream about 200 video clips and send about 2,000 emails each month but if that’s not enough, with 5GB of data allowance you’ll be able to download around 500 music tracks, stream about 1,000 video clips and send about 10,000 emails each month.

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Can I roll over unused data from month to month?

No, all unused monthly data allowance is forfeited and cannot be rolled over.

What happens if I go over my data allowance?

If you go over your data allowance, you can still access the internet, however you will be charged overrun charges of 5c per MB at 10kb increments.

Can I monitor my data usage?

Yes. Usage meter software is included with the internet stick to give an indication of your data usage. The usage meter can determine the data usage for your current session as well as record a cumulate usage total that you can rest.

There are a number of factors which could influence the accuracy of the usage meter. These include but are not limited to:

  • the usage meter date settings in the Mobile Connect software do not coincide with your billing cycle
  • background synchronisation
  • closing the software, the notebook hibernating or shutting down the notebook without first pressing the ‘Disconnect’ button in the Mobile Connect Software
  • connecting via any other means other than pressing the ‘Connect’ button in the Mobile Connect software
  • manually resetting the usage meter in the Mobile Connect software
  • reinstalling the software at any point after initial usage
  • removing the SIM card from the Data Card, using it in another laptop/device or using a different SIM with the data card.

It is also important to note the following: All amounts shown in the Usage window are approximate. Various factors, including other programs running on your computer (e.g. automatic updates or compression software) may cause differences between the amount of data shown as transferred in the Usage window, and the transfer actually recorded by Mobile networks. These differences may sometimes be large. Your actual usage, rounded up as per our rounding policy, will be recorded in your monthly bill and our charges are calculated on this basis.

Alternatively you can get an indication of your data usage by calling TransACT on 13 30 61.

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Where can I access mobile broadband?

Mobile broadband services are available in Australia via the 3G mobile phone network. The expanding 3G coverage is available in the metro areas of Canberra, Sydney, Melbourne, Adelaide, Perth, Brisbane and the Gold Coast.

Once outside the 3G network you can still access the internet via 2.5G network.

Can I access mobile broadband overseas?

Yes. Currently you can roam in 70 countries around the world. Speeds available vary from network to network and may not be as fast as here in Australia. Roaming data is charged at 4c per kb at 10kb increments. You’ll have to make sure you enable international roaming on your account before you go.

How do I know which network I am accessing?

The software installed on your computer will show which network you are connected to. 3G+ for HSPA network, 3G for normal 3G network and GPRS for 2.5G network.

How do I check signal strength?

Software installed on the computer will indicate the signal strength. Physical obstructions, such as being indoors, underground, behind buildings or behind other land masses, can reduce your level of signal strength.

If you’re having problems with signal strength you can try moving to a different location such as outdoors, closer to a window, or to higher elevation. You may also try plugging the internet stick into a USB extension cable and placing the internet stick near a window or at higher elevation.

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Can I use the internet stick to store files?

The compact designed internet stick also doubles as a storage device with a MicroSD memory card slot for storing music, important files and more! Please note the MicroSD memory card not included and TransACT is not liable for loss or damage to your files stored on the internet stick or MicroSD memory card.

Can I use my mobile broadband data allowance on my mobile phone?

No, you cannot share the mobile broadband data allowance between your computer and mobile phone. You will need a separate data plan to access the internet from your mobile.

Why have I been charged a SIM activation fee?

This is a nominal one-off connection fee charged to process your application.

Can I use the SIM card to make calls?

Yes, however usage of the SIM card for any other service other than the data service will be charged in addition to the minimum monthly fee. The applicable service rates are the TransMOBILE Cap 19 call rates and you will not get any call credit.

Can you help me with other technical stuff?

For mobile broadband technical support please call TransACT on 13 30 61.

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