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Television services FAQ

Can I watch TransTV on more than one television at a time?

The set-top box is only able to receive one channel at a time. You will require an additional set-top box for each television in order to watch different TransTV channels on separate television units.

Can I access the internet and use the TransTV service at the same time?

Yes, viewing programs through the set-top box will not be affected by the internet connection.

Are programs broadcast in digital quality?

TransTV is a fully digital television network. Every channel is in DVB (Digital Video Broadcast) compliant digital quality. The network is designed to work with all current (Standard Definition or SDTV) televisions, not just with widescreen (High Definition or HDTV). You will see a noticeable improvement in the quality of the picture on most televisions including reduced or eliminated ghosting, graininess and distortion.

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Can my set-top box auto detect programs that are broadcast in widescreen?

Not all programs that are broadcast on TransTV are broadcast in a widescreen format, this is determined by the channel that provides the program. Currently the TransACT set-top boxes don't support auto-detection of widescreen, however we are working on providing auto detection feature in the future.

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Can I provide my own set-top box?

To use TransTV you will need to use the set-top box provided by TransACT.

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Can I restrict access to inappropriate Entertainment On-Demand content?

Yes, Entertainment On-Demand provide the option to restrict access using a four-digit PIN. To obtain your four-digit PIN you will need to call our Customer Care team on 13 30 61 and select option 6 between 8.00am and 6.00pm Monday to Friday. All other times select option 5.

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How do I sign up for Sports On-Demand?

All TransTV customers have access to Sports On-Demand.

If you are not a TransTV or TransACT customer but wish to sign up to TransACT's on demand services, please complete a suburb search to check if TransTV is available in your area.

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How do I get access to Sports On-Demand?

  1. Go to the TransTV interactive TV menu – this menu depends upon the kind of set-top box you have.
    • i3 set-top box (silver)
      Press the green button.
    • Motorola set-top box (black)
      Press the exit button.
  2. Scroll through the menu
  3. Select the option you require by pressing the ok/select button on your remote control. Press the red/exit button to exit an option at any time.
  4. The price of each selection will be shown on the screen and the charge will be billed to your TransACT account.

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Can I record Sports On-Demand?

Customers do not have legal permission to record Sports On-Demand content and TransACT does not support recording of the TransTV signal.

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Can I choose which channels I subscribe to?

TransACT provides a number of different TransTV packages. Director's Choice gives you the option to only subscribe to the channels you want.

See TransTV packages for more information.

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Troubleshooting for the i3 set-top box

If any of the following is happening with your television:

  • the picture is flickering
  • there is no sound
  • you cannot access the menu
  • the picture and sound is jumping, pixelating or is degraded in any way,

you should reboot the set-top box.

How to reboot the set-top box

To reboot the i3 set-top box please follow this sequence:

  1. Press and release the power button.
  2. Press and release the red button 3 times.

These commands will make the set-top box log out of the network and then reset itself and reconnect.

If you turn off the set-top box via the power point, leave it off for five minutes. The i3 logo will appear on the screen while the set-top box reboots itself. When the rebooting process is complete, the set-top box is programmed to reset to Channel one.

If the problem persists, please call 13 30 61 and select the 'service difficulties' option.

i3 remote

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Trouble shooting for the Motorola set-top box remote

If you are experiencing problems with your Motorola set-top box remote,

  1. check that all batteries are inserted correctly or insert new batteries, a red light will illuminate when buttons are pressed.
  2. press the CBL button on your remote to switch back to the set-top box function.

Note – the remote is programmed to work with the TransTV set-top box. You may program it to work with other devices (such as VCR, television and audio systems) but these functions will not be supported by TransACT.

Motorola remote

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Troubleshooting for the Motorola set-top box

If any of the following is happening with your television you should reboot your set-top box as follows.

  • the picture is flickering
  • there is no sound
  • you cannot access the menu (picture goes black and then goes back to television)
  • the picture and sound are jumping, pixelating or is degraded in any way

How to reboot the Motorola set-top box

The set-top box should display a channel T18.

  1. Press the standby button, on the set-top box, for 10-15 seconds.
  2. The picture will freeze and after five seconds a green light will appear.
  3. The set-top box will reboot and the display will flash briefly.
  4. Once the green light appears, the TransACT logo will appear on screen and three zeros will move up and down.
  5. After 5 to 10 minutes the logo and zeros will disappear and the time will appear on the set-top box.
  6. Press the standby button on the set-top box once and release straightaway.

The set-top box should start working again. If the service is still not restored please follow the steps below.

If the set-top box has error codes flashing, this could be caused by a power outage or loose or unplugged cables.

  1. Unplug the power cable from the back of the set-top box or turn off the power to the set-top box at the power point.
  2. Leave the power off for at least two minutes.
  3. Plug power cable back firmly into the set-top box or turn the power back on at the power point.

The set-top box will then reboot itself as per the description above.

If the problem persists, please call 13 30 61 and select the 'service difficulties' option.

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Connecting a VCR to the television and set-top box

TransACT installation contractors will connect your television to the set-top box. The diagrams below represent some methods of connecting your VCR to the television and set-top box. These are recommendations only.

Example 1

Connecting a VCR to the television and set-top box

This connection method requires both the VCR and television to be on an AV channel. Usually the VCR will have "AV" "TV/AV " or "Input select" on it. You will only need to plug in one RCA audio cable. You will be able to hear the sound.

Example 2

RF Bridge

This connection method requires the VCR will need to be tuned into UHF45 on any channel. The best way to tune the television in is to play a tape on the VCR and tune the television until you can see the tape playing on the screen.

Example 3

RCA/RF bridge

This connection method requires the VCR to be on an AV channel and the television channel tuned to the VCR. The best way to tune the television in is to play a tape on the VCR and tune the television until you can see the tape playing on the screen.

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When will TransTV begin broadcasting in the digital format for the free-to-air channels (including paid channels)?

All TransTV channels are currently retransmitted in a digital format, including the following local free-to-air channels: ABC1, ABC2, SBS, SBS TWO, Prime, WIN and Southern Cross Ten.

Please note that retransmission of a digital channel does not require an HDMI (High-Definition Multimedia Interface) to be available on your existing set-top box.

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When will TransTV be incorporating the Freeview channels in its line-up?

The Freeview channels that apply to the regional ACT market are as follow:

Prime7, 7TWO, 7Mate, WIN, GO!, GEM, Southern Cross Ten, Eleven, OneHD, ABC1, ABC2, ABC3, ABC News24, SBS ONE, SBS TWO, SBS HD. (Source: www.freeview.com.au)

TransACT currently retransmits the following free-to-air channels in a digital SD format: Prime7, 7TWO, 7Mate, GO!, Win, GEM, Southern Cross Ten, Eleven, ABC1, ABC2, ABC3, ABC News24, SBS ONE and SBS TWO.

Please note that TransACT will endeavour to retransmit the new Freeview channels that apply to the ACT region when available. OneHD is currently not retransmitted due to pending approval from Southern Cross Ten.

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When will high-definition be available on TransTV?

TransACT is in the process of upgrading its existing network infrastructure and customer equipment to accommodate requirements to retransmit high-definition channels. Upon completion of a network and customer equipment upgrade, TransACT will endeavour to offer new features and functionality not previously available.

As the upgrade on TransACT’s network is directly impacted by the Federal Government’s National Broadband Network decision, we are unable to provide a time frame on when the upgrade will occur in your suburb or when the high-definition channels and set-top boxes will be available.

TransACT strives to keep all customers updated on new product and service offerings.

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When will there be new replacement set-top boxes?

TransACT is in the process of upgrading its existing network infrastructure and customer equipment. Upon completion of a network upgrade, TransACT will endeavour to provide customers with new set-top boxes with new functionality.

As the upgrade on TransACT’s network is directly impacted by the Federal Government’s National Broadband Network decision, we are unable to provide a time frame on when the upgrade will occur in your suburb or when the high-definition channels and set-top boxes will be available.

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When will channel One be available?

Channel One is the 24-hour free-to-air sports channel provided by network Ten in both standard and high-definition. Network Ten's regional broadcaster equivalent, Southern Cross Ten has commenced broadcasting Channel One in HD on 2 July 2009. Until Southern Cross Ten begins retransmitting the standard-definition variant of Channel One, TransACT is unable to retransmit the high-definition offering until a network and equipment upgrade is being deployed.

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Where can I find out more about eHub?

Visit the eHub page to find out more information.

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