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Notes on the performance of TransACT’s FTTP products

Courtesy of TransACT's fibre-to-the-premise (FTTP) technology, Canberra suburbs including Bonner, Crace, Forde, Casey 2, Franklin Stages 2 and 3 and Franklin Road Corridor are home to the next generation in communication services.

Fibre-to-the-premise means the fibre optic cables are connected right up to your home – giving you access to the next generation of fast broadband technology!

FTTP broadband speeds

TransACT’s FTTP can be described in terms of 'theoretical network maximum speeds' – noting your actual speeds may be slower due to a number of factors.

If you purchase a TransACT plan that includes, for example, a 30Mbps peak download speed, TransACT will provision the fibre connection to your home to receive 30Mbps.

However, when you are actually connected to the service, it is unlikely that everything that you download from the internet will be received by you at 30 Mbps. First and foremost, you will need to choose an ISP plan that can match the speeds provisioned by TransACT (as the network provider). For example, if you sign up to a 30 Mbps plan with TransACT, but only a 10 Mbps ISP plan, your maximum theoretical speed will only ever be 10 Mbps! The performance, capability and equipment of your chosen ISP is a really important factor affecting the ultimate speed you will actually experience.

Other factors that may affect the actual speeds that you experience when connecting to the internet include –

  1. the limitations of the hardware (including your computer and modem) and software you use to connect to the internet;
  2. the source of the data you are trying to download; and
  3. the amount of internet traffic using the network at the same time; and
  4. your choice of Internet Service Provider (ISP) and their network capacity and equipment.

What we mean by "Theoretical Network Maximum Speeds"

The speeds specified by TransACT are theoretical network maximum speeds and are in no way intended to indicate the speed of a constant flow of data between your equipment and the internet in all cases. These theoretical network maximum speeds are the speeds provisioned by TransACT on the access portion of the network between the device terminating the optical fibre to your home and the network connection of your ISP to TransACT. Therefore, when making a decision about which plan to purchase, do not rely on these speeds as it is unlikely you will consistently achieve such speeds due to the factors described above.

The theoretical network maximum speeds for TransACT’s FTTP plans are:

10Mbps/2Mbps – means that the theoretical network maximum download speed (from the ISP) is 10 megabits per second, and the theoretical network maximum upload speed (to the ISP) is two megabits per second. This product will be fine for most home users.

30Mbps/10Mbps – means that the theoretical network maximum download speed (from the ISP) is 30 megabits per second, and the theoretical network maximum upload speed (to the ISP) is 10 megabits per second. This will also be fine for most home applications and may be a better option if heavier and/or multiple concurrent internet users require access at your house.

100Mbps/20Mbps – means that the theoretical network maximum download speed (from the ISP) is 100 megabits per second, and the theoretical network maximum upload speed (to the ISP) is 20 megabits per second. This is a professional grade service. You may need to check that your chosen ISP is capable of supporting such speeds and that your own equipment including your computers and home network are of a professional grade to help maximise your experience with this product.

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