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Publications

For your convenience, a range of TransACT's publications and product information is available in HTML and/or PDF format (Acrobat Reader required).

For home services

TransACT guides

PDF	TransTALK, TransWEB and TransTV in cable areas (ACT/NSW) Your guide to equipment and services in cable areas.	660 KB
PDF	TransTALK, TransWEB and TransTV in fibre-to-the-home areas (ACT/NSW) Your guide to equipment and services in fibre-to-the-home areas.	854 KB
PDF	TransTALK and TransWEB in ADSL2+ areas (ACT/NSW) Your guide to equipment and services in ADSL2+ areas.	594 KB
PDF	TransTALK and TransWEB in Skydata areas (ACT/NSW) Your guide to equipment and services in Skydata areas.	397 KB
PDF	TransTALK Flex (ACT/NSW) Your guide to equipment and services for the TransTALK Flex product.	1,013 KB
PDF	TalkMAIL user guide (ACT/NSW) TalkMAIL user guide.	520 KB

Packages

PDF	TransTALK, TransWEB and TransTV packages (ACT/NSW) This brochure provides you with information about our phone, broadband and subscription television services in cable, VDSL2 and ADSL2+ areas.	5,225 KB
PDF	HomeMOBILE Cap, TransWEB and TransTV packages (ACT/NSW) This brochure provides you with information about our combined phone and mobile packages with add on broadband and subscription TV services in cable, VDSL2 and ADSL2+ areas.	308 KB
PDF	Skydata network phone and broadband package (ACT/NSW) This brochure provides you with information about our TalkWEB phone and broadband package on the Skydata network.	763 KB
PDF	TransTALK, TransWEB and TransTV packages in fibre-to-the-home areas (ACT/NSW) This brochure provides you with information about our TransTALK, TransWEB and TransTV services in fibre-to-the-home (FTTH) areas.	2,507 KB

Internet services

PDF	Internet usage policy (VIC) Administration Charge for Investigating Internet Usage Policy	156 KB
PDF	Internet usage protection (VIC) Protect yourself from unwanted internet usage	176 KB

Television services

PDF	TransTV (ACT/NSW) This brochure provides you with information about our subscription television service including channel packages and our entertainment on-demand service.	2,741 KB
PDF	How to use your on-demand services (ACT/NSW) This brochure provides you with information about how to access the TransTV interactive layer and on-demand services.	445 KB

Mobile services

PDF	Mobile plans and handsets This brochure provides you with information about our great range of plans and handsets.	988 KB
PDF	TransMOBILE User Guide Your guide on how to use your TransMOBILE service.	151 KB
HTML	TransMOBILE acceptable use policy

Phone services

PDF	TransTALK Flex flyer (ACT/NSW) This brochure provides you with information about our TransTALK Flex phone service.	126 KB
PDF	International call rates (ACT/NSW) This brochure provides you with call rates to international destinations.	167 KB
PDF	International call rates (VIC) This brochure provides you with call rates to international destinations.	310 KB
PDF	Rates for calls to satellite and other special services (ACT/NSW) This brochure provides you with call rates for satellite and special services.	110 KB
PDF	Rates for calls to satellite and other special services (VIC) This brochure provides you with call rates for satellite and special services.	85 KB
PDF	Calls to 190 and other premium service numbers (ACT/NSW) This brochure provides you with important information about 190 and other premium service numbers.	68 KB
PDF	Fair Call Policy (VIC) Chatphone+ plan reasonable call limits calculator and policy	148 KB

Agreements

PDF	Standard Form of Agreement (ACT/NSW) - cable and ADSL2+, VDSL2 and FTTP areas This Agreement sets out the terms and conditions under which we agree to provide services to you and schedule of charges.	422 KB
PDF	Standard Form of Agreement (ACT/NSW) - Skydata areas This Agreement sets out the terms and conditions under which we agree to provide services to you and schedule of charges.	150 KB
PDF	Standard Form of Agreement (ACT/NSW) - TransTALK Flex (LCS) This Agreement sets out the terms and conditions under which we agree to provide services to you and schedule of charges.	141 KB
PDF	Standard Form of Agreement (ACT/NSW) - TransMOBILE This Agreement sets out the terms and conditions under which we agree to provide services to you and schedule of charges.	331 KB
PDF	Summary Standard Form of Agreement (ACT/NSW) – cable, ADSL2+, Skydata and LCS areas This document is a summary of your Standard Form of Agreement with TransACT.	78 KB
PDF	Summary Standard Form of Agreement (ACT/NSW) - TransMOBILE This document is a summary of your Standard Form of Agreement with TransACT.	56 KB
PDF	Standard Form of Agreement (VIC) This Agreement sets out the terms and conditions under which we agree to provide services to you and schedule of charges.	243 KB
PDF	Summary Standard Form of Agreement (VIC) This document is a summary of your Standard Form of Agreement with TransACT	57 KB
PDF	Consent for cable installation form (VIC) Prospective customer request for consent	90 KB
PDF	Cooling off form (VIC) Notice of customer’s cooling off rights	130 KB
PDF	Neighbour permission form (VIC) Residential standard install	95 KB
PDF	Customer service guarantee waiver (VIC)	87 KB

Privacy

HTML	TransACT privacy policy
HTML	TransACT privacy statement

Direct Debit Request Forms

PDF	Direct Debit Request Form (ACT/NSW) Fill in this form and return it to TransACT if you wish to have your monthly account paid via direct debit.	52 KB
PDF	Direct Debit Request Form (VIC) Fill in this form and return it to TransACT if you wish to have your monthly account paid via direct debit.	88 KB

Suppliers

PDF	Purchase Order Terms and Conditions - TransACT Capital Communications Pty Ltd Purchase order terms and conditions for suppliers (ACT / NSW)	9 KB
PDF	Purchase Order Terms and Conditions - TransACT Victoria Communications Pty Ltd Purchase order terms and conditions for suppliers (VIC)	9 KB