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Technical Support (VIC)

Select a help category below for assistance. Or you can call one of our friendly staff on 13 30 61.


Email Help

How do I set up my email account in Outlook 98/2000?
To set up your TransACT email for use with the Microsoft Outlook Express configurations, follow these simple steps.

Open Outlook
Select Tools from the Menu Bar then choose Services.
Click the Add button and select Internet Mail and click OK.
Enter Mail into the Mail Account input box.
Enter your name as you'd like it to appear on emails you send.
Enter your email address, which is your "username" @ncable.net.au.
Click the Servers tab.
Enter mail.ncable.net.au in the Incoming mail (POP3 or IMAP) server: text box and in the Outgoing mail (SMTP) server.
Enter your full e-mail address in the POP account name (e.g. username@ncable.net.au)
Enter your password and tick the Remember password box.
Click the Connection tab.
Select the "Connect using my local area network (LAN)" radio button and click the OK button.
You will now be able to send and receive email.

Please note: Mildura customers change ncable.net.au TO ncable.com.au for your email address.

Please still use mail.ncable.net.au as your mail server address.

All customers should use their full e-mail address as their e-mail  account name or user name. E.g. username@ncable.net.au or username@ncable.com.au

How do I set up my email in Eudora?
To set up your TransACT email for use with Eudora 5+, follow these simple steps.

In Eudora, go to the Tools menu and select OPTIONS.
In the Options window, you will see several icons on the left. Select GETTING STARTED.
In the REAL NAME field, type your name the way you would like people to see it when they get email from you. For example, John Doe.
In the RETURN ADDRESS field, enter your email address. For example: username@ncable.net.au
In the MAIL SERVER (INCOMING) field, enter mail.ncable.net.au
In the LOGIN NAME field enter your full e-mail address (e.g. username@ncable.net.au)
In the SMTP SERVER (OUTGOING) field, enter mail.ncable.net.au
There should be a check in the ALLOW AUTHENTICATION field. Leave the check there. If you do not see a check in the box, click on the box with your mouse until a check appears.
Click OK. This completes the basic setup - you should now be able to send and receive email in Eudora.

Please note: Mildura customers change ncable.net.au TO ncable.com.au for your email address.

Please still use mail.ncable.net.au as your mail server address.

All customers should use their full e-mail address as their e-mail  account name or user name. E.g. username@ncable.net.au or username@ncable.com.au

How do I set up my email in Outlook Express?
To set up your TransACT email for use with the Microsoft Outlook Express configurations, follow these simple steps.

Open Outlook Express
Select Tools from the Menu Bar then choose Accounts.
Under the Mail tab, click the Add button and select Mail.
Type in the name that you want others to see on your outgoing messages, click the Next button.
Enter your email address, which is your "username" @ncable.net.au and click the Next button.
Enter mail.ncable.net.au in the Incoming mail (POP3 or IMAP) server: text box and in the Outgoing mail (SMTP) server and click Next.
Enter your full e-mail address in the POP account name (e.g. username@ncable.net.au)
Enter your password and click the Next button.
Enter a name for your email account into the Internet mail account name text box. The suggested name to use is NCable Mail and click Next.
Select the "Connect using my local area network (LAN)" radio button and click the Next button.
Click the Finish button in this field to save your new account settings.
Close this window by pressing the Close button and you will now be able to send and receive email.

Please note: Mildura customers change ncable.net.au TO ncable.com.au for your email address.

Please still use mail.ncable.net.au as your mail server address.

All customers should use their full e-mail address as their e-mail account name or user name. E.g. username@ncable.net.au or username@ncable.com.au

What is the size limit of my email box?

Email guidelines and limits

The total size of your email mail box is 10MB. This means that our email server will hold 10MB of emails and attachments for you until you receive them on your computer.

When you receive email it will clear them from our server. Emails you send over our server can be a maximum of 2MB per email (including attachments). Email is designed mainly for text messages and small attachments. If you need to send a file larger than 2MB there are other alternatives. You can upload the file via FTP to your personal webspace and have the recipient access it via your web space.

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Uploading to your personal website

How do I upload my website? (Mildura Customers)
If you wish to use your personal web space you will need to upload your website to our server, to do this you need to do the following:

Log into users.ncable.com.au with your FTP (File Transfer Protocol) program, or by typing ftp://users.ncable.com.au in the address bar of your web browser (e.g. Internet Explorer).

You will need to enter your full ncable.com.au e-mail address username and password to access your web space. i.e.: username@ncable.com.au for Mildura customers.

Once logged in you can begin to upload your personal web site files. If you're uploading a website, one thing to remember is that your main HTML page will need to be called either "index.html" or "index.htm" for your website to be displayed correctly. If you are uploading files that you wish to have other people access, it is not necessary to have an index page, the files will be displayed whenever someone visits your web space.

Once you've uploaded your website files you will be able to view it at:
http://users.ncable.com.au/~your_username/ or http://users.ncable.com.au/your_username/ (Mildura Customers)

Storage changes
Previously customers were allocated a total of 10MBe-mail storage and a separate 10MBfor personal web space storage. With the changes being implemented you will now have a combined 20MB available for your primary account. Your secondary e-mail account now has 20MB available just for e-mail.

How do I upload my website? (Ballarat & Geelong Customers)
If you wish to use your personal web space you will need to upload your website to our server, to do this you need to do the following:

Log into users.ncable.net.au with your FTP (File Transfer Protocol) program, or by typing ftp://users.ncable.net.au in the address bar of your web browser (e.g. Internet Explorer).

You will need to enter your full ncable.net.au e-mail address username and password to access your web space. i.e.: username@ncable.net.au for Ballarat and Geelong customers.

Once logged in you can begin to upload your personal web site files. If you're uploading a website, one thing to remember is that your main HTML page will need to be called either "index.html" or "index.htm" for your website to be displayed correctly. If you are uploading files that you wish to have other people access, it is not necessary to have an index page, the files will be displayed whenever someone visits your web space.

Once you've uploaded your website files you will be able to view it at: http://users.ncable.net.au/~your_username/ (Ballarat & Geelong Customers)

Storage changes
Previously customers were allocated a total of 10MB e-mail storage and a separate 10MB for personal web space storage.

With the changes being implemented you will now have a combined 20MB available for your primary account. Your secondary e-mail account now has 20MB available just for e-mail.

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Cable Modem Details

How do I reboot my cable modem?

To reboot your cable modem all you need to do is disconnect the power cord from the back of the modem and plug it back in.

If you have an Arris modem with a battery installed you will need to remove and re-insert the battery after disconnecting the power cord.

After plugging the power back in you will notice all the lights go off.

The power light will come on then the Receive light will flash then remain on, the Send and Online lights will also flash and remain on. If at any time the Receive, Send or Online lights flash on your modem, please call our customer service centre on 13 30 61.

What do the lights on my cable modem mean?

You need to ensure that your cable modem is working and connected properly, because if not you won't be able to access the internet. A fully functioning cable modem will have the Power, Receive, Send and Online lights on (Motorola) or Power, DS, US and Online light on (Arris) and not flashing. If any of these lights are flashing for a long period of time then you need to call 13 30 61. You may also notice the activity light on your modem frequently flash a little, this is normal.

To explain the lights on the cable modem is simple:

Power light means the modem has power
Receive light means the cable modem has a signal from TransACT's servers
Send light means the cable modem can send information out successfully
Online light means the modem has successfully communicated with TransACT's server and has been recognised
Activity light shows usage of the cable modem, this may blink even if you're not using your computer
Standby light (SB5100, SB5101). All other lights will be off and the Standby light will be on, this means the modem is in standby mode.
The Arris 402G standby button is deactivated in the modem configuration. Other Arris models do not have a standby button.

All the lights will still be on if the cable modem is fully functional but not connected/installed on your computer properly.

Which cable modems are supported?

Modems that we have running on our network at the moment include; Motorola SURFboard 5100, 5101, SBG900 and Arris TM400, TM500, TM600 and additional series telephony modems.

Our network and servers will support just about any DOCSIS 2.0 and higher compatible cable modem. All cable modems that we do not supply are required to be tested before they are authorised for connection to our network. We ask this simply to ensure the cable modem is compatible and in good working order before your service is installed.

We allow customers to provide their own cable modem on our network provided the modem is compatible, but we do not exchange or provide support for these modems if they're faulty.

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IP Address and DNS server details

How do I find my IP Address?

To find your IP address in Windows

For Windows 95/98/Me

Click Start, go to Run
Type "winipcfg" and click OK
Choose Motorola Cable Modem, or your Ethernet Adapter in the drop-down menu
Click OK when finished

For Windows 2000/XP

Click Start, go to Run
Type "cmd" and click OK
At prompt, type "ipconfig /all" and hit Enter - this will display all network adapter information
When finished type "exit" and hit Enter

Your Neighborhood Cable IP address will look something like 203.208.XX.XXX - or 122.99.XX.XXX where X is determined by our server.

Or, you could always go to the IP Chicken website where it will display your IP Address.

DNS servers

Note: this information applies to cable connections only with a static IP.

Dyanmic IP cable customers, dial-up customers and ADSL customers should always use the dynamically assigned DNS servers as in many cases these servers will differ from those listed below.

Ballarat

primary: 203.208.64.11
secondary: 203.208.112.11

Geelong

primary: 203.208.88.11
secondary: 203.208.112.11

Mildura

primary: 203.208.81.11
secondary: 203.208.112.11

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Dial-up Information

What are the details of my service?

Geelong & Ballarat

Dial-Up Phone Number - 0198 333 500

Mail Server (POP3 & SMTP) - mail.ncable.net.au
Proxy Server - None
News Server - news.ncable.net.au

Note: dial-up customer DNS servers should always be automatically assigned.

Primary DNS - automatically assigned
Secondary DNS - automatically assigned
Users FTP - users.ncable.net.au
Users Web Address - http://users.ncable.net.au/~your_username/

Mildura

Dial-Up Phone Number - 0198 333 500

Mail Server (POP3 & SMTP) - mail.ncable.com.au
Proxy Server - None
News Server - news.ncable.com.au

Note: dial-up customer DNS servers should always be automatically assigned.

Primary DNS - automatically assigned
Secondary DNS - automatically assigned
Users FTP - users.ncable.com.au
Users Web Address - http://users.ncable.com.au/your_username/

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System Requirements

What are the minimum specified system requirements for broadband Internet?

PC Compatible
Windows 98 SE or higher
Pentium 200Mhz or higher
32MB RAM
At least 100MB of Available Hard Disc Drive Space
CD-Rom Drive
USB Port or Ethernet Card

Windows System files are required (Win98 CD)
Windows 95 does not support USB

Sometimes USB connectivity may be unreliable on Windows 98/Me, causing your computer to freeze if the cable modem is rebooted or powered down. If you find this is the case with your computer, the best way to fix it is to have an Ethernet card installed in your computer. These cards can be purchased from most computer stores and in most cases the computer store staff will be able to install them for you.

Apple
Power PC, Power Book, iMac or iBook (G3 or G4 recommended)
128MB RAM
20MB Available Hard Disc Drive Space
CD-ROM Drive
Ethernet Port
(no USB support)

Other OS
DHCP Enabled
Ethernet Port
(no USB support)Netscape 6 or higher

Browser Versions
To view our home page and your account information you will need either Internet Explorer 6 or Firefox 2 or higher

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Online Safety

How to keep your kids safe on the Internet?

Stay safe online - friendly tips for the whole family

Using better cable broadband together:-

• Have the computer set up in the family area of your home where the screen is clearly visible.
• Spend time online with the kids to better understand their interests and develop some 'House Rules'.
• Become familiar with some Internet terms and their meanings like, download, upload, spam, spyware, cookies.
• Learn how to do a Google search (and beware of undertaking word sensitive searches without having filters in place). See the links listed below for further advice.

Staying in control:-

• Install filters, labels and safe zones on your PC and supervise access to the Internet for younger computer users.
• Investigate carefully, then choose the best 'family friendly' search engines.
• Ensure you install up-to-date virus protection software. With continuous broadband your PC can automatically update your anti-virus program regularly. Also consider adding an additional firewall or router to your system.
• Install and run software like Ada-ware and Spybot regularly to assist you in protecting your computer from unwelcome software intrusion.
• Protect your email address and any personal information on the Internet at all times.
• Sign up with a reputable ISP offering the latest in anti-virus technology and anti-spam protection.  TransACT uses products supplied by McAfee. We offer our customers the ability to check Internet usage online via our website;

For further information visit http://www.cybersmart.gov.au/

 

For more information see Protect yourself from unwanted Internet usage click here.

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Connection Issues

How do I fix drop-outs in XP?
This fix applies to computers running XP and connecting to the cable modem via Ethernet.

Right Click My Computer and go to Properties
Click the Hardware tab and then click the Device Manager button
Click on the [+] sign next to Network Adapters, this will display a list of all installed Network Adapters
Double click your Ethernet Card and click the Power Management tab
Take the tick out of "Allow the computer to turn off this device to save power" and click OK
Close Device Manager and click OK on system Properties.
The problem should now be fixed.

What are the possible causes of a slow connection?
Download Source
Where you're downloading from is experiencing Internet congestion.
Where you're downloading from is on a slower connection than you.

Your computer
Configuration of your computers settings and programs.
General health of your computer.

A large amount of simultaneous users on the TransACT's network may cause altered transfer speeds.
Sometimes USB connectivity may be unreliable on Windows 98/Me, causing your computer to freeze if the cable modem is rebooted or powered down. If you find this is the case with your computer, the best way to fix it is to have an Ethernet card installed in your computer. These cards can be purchased from most computer stores and in most cases the computer store staff will be able to install them for you.

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Server Details

Server information summary

Mail: mail.ncable.net.au
Setup your e-mail account login with your full e-mail address.

News: news.ncable.net.au

DNS server ordering:

Ballarat: 203.208.64.11, 203.208.112.11, 203.208.88.11
Geelong: 203.208.88.11, 203.208.112.11, 203.208.64.11
Mildura: 203.208.81.11, 203.208.112.11, 203.208.64.11

Personal web space ftp upload site:
users.ncable.net.au
Login with your full e-mail address.

DNS hosting servers:

ns1.ncable.net.au
ns2.ncable.net.au

If your DNS is delegated to TransACT servers other than the two listed above please contact us on 13 30 61 to assist you with changing to the correct servers.

© Copyright 2005 – 2018, TransACT Capital Communications Pty Ltd ABN 23 093 966 888